To report a package damaged in transit, first, email web.sales@merrillmfg.com within 24 hours of package receipt. Make sure to keep the damaged box. Merrill will be unable to file a claim with the shipping company if these steps are not followed.
Returned items must be unopened and in 100% re-saleable condition. Please read Merrill’s Return Policy for additional information.
Situations may arise where additional time is necessary between order placement, shipping, and receipt. Examples include, but are not limited to, supply chain shortages and holidays.
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